Your profile & notifications

How to change what Prompter emails you

1. Open Profile.
2. Scroll to the notification settings.
3. Turn each kind of message on or off.

Back to contents

Notifications

The bell in the app shows your notifications: urgent Noticeboard posts, tasks assigned to you, and product updates. An unread dot tells you there's something new.

If you're an owner or admin of your organisation, you'll also see a warning here if a Produce+ payment doesn't go through. It's the one notification that needs you to act, so it looks different. It's red, not gold, and it says what the bank actually reported. See Your plan for what to do about it.

You can choose whether urgent announcements also reach you by email.

Back to contents

How to stop marketing email from Prompter

Prompter's own marketing email, such as a welcome letter or a nudge if your company signed up and then went quiet, carries an Unsubscribe link at the bottom. One click and that address is removed. You do not need to sign in, and you do not need a Prompter account.

This stops marketing only. Everything you are relying on keeps arriving:

• ticket confirmations,
• rehearsal calls and cancellations,
• audition replies and reminders,
• availability and task notices,
• billing and account warnings.

Those come from your own company or from your account. Unsubscribing does not and cannot stop them.

Your daily or weekly digest is not marketing. It has its own switch under Profile ▸ Notifications. Unsubscribing will not turn it off. Change it there.

Email your company sends to its cast, crew and audience is not affected. A rehearsal call comes from your theatre company, not from Prompter's marketing.

Unsubscribed by accident? Email hello@get-prompter.app and we will put it back. There is no self-service way to re-subscribe.

Your Profile is where you manage your own details and how Prompter reaches you. It belongs to you, not to any one organisation. If you work with more than one company, this is the same profile in all of them.

Open it from your name at the top of the menu on the left.

Screenshots show the light theme. The app looks the same in dark.

Back to contents

Install the app

You can install Prompter on your device like an app. It gets a home-screen icon that opens straight into Prompter, with no browser bar. Look for Install the app in your Profile, which shows the steps for your device. On supported devices, the icon carries a badge with your unread count.

Back to contents

Your details

Update your name and contact details from your Profile. If you're a sole Owner and want to leave, you'll be asked to transfer ownership or close the organisation first. See Organisation settings.

Back to contents

Choosing a password

Your password needs to be at least 8 characters, with a lowercase letter, a capital, a number and a symbol.

Prompter also checks it against a public list of passwords that have appeared in known data breaches, and refuses any that match, however long it is.

A short phrase with a number and a symbol in it is easier to type and harder to guess than a mangled word. The same rules apply when you sign up, accept an invitation, or change your password later.

Back to contents

Two-step sign-in

Two-step sign-in adds a code from an authenticator app on top of your password or your Google sign-in. A stolen password is then not enough on its own. Turn it on under Profile ▸ Two-step sign-in.

You scan a QR code with an authenticator app (Google Authenticator, Authy, 1Password and the rest all work the same way). Then you type the six-digit code it shows to confirm. From then on, Prompter asks for a code every time you sign in.

When it asks for a code again

With two-step sign-in on, a few actions ask for a fresh code even though you are already signed in: opening a production with owner access, changing your password, closing your account, and deleting an organisation. You enter your password as usual, then a code box appears. If you entered a code in the last ten minutes, it does not ask again.

So if you leave a signed-in computer unattended, nobody can do these things without your phone.

If your organisation requires it

An owner can require two-step sign-in of everyone with Owner or Admin access. Those are the people who can reach billing, the team list, and the personal details in People.

Cast and crew are never asked for it. Your role inside a production has nothing to do with this.

If your organisation turns it on and you have not set it up, your next sign-in shows you the setup screen instead of the app. You are not locked out. The setup is on that screen, it takes about a minute, and you come straight back in.

Owners: set it up on your own account first. Prompter will not let you require it of others until you have it yourself. Otherwise you could lock yourself out of the page where you switch it off.

Your recovery codes

When you turn it on, Prompter gives you ten recovery codes and shows them once. Save them somewhere that is not your phone, for example on paper or in a password manager.

We store only a scrambled version of each code, so we cannot read them back or tell you what they were. If you lose them, open Profile ▸ Two-step sign-in and choose New recovery codes. That replaces the whole set, and the old ones stop working.

If you lose your phone

On the sign-in screen, choose I do not have my phone and enter one of your recovery codes.

A recovery code does not sign you in. It switches two-step sign-in off, so you can sign in the ordinary way and set it up again on your new phone. Each code works once.

If your code keeps being refused

Almost always this is the clock on your phone. Authenticator codes are worked out from the time, so a phone that has drifted by a minute produces codes Prompter will not accept. Turn on automatic date and time in your phone's settings, then try the code showing now.

Back to contents

Closing your account

⚠ Closing your account cannot be undone, so Prompter asks twice before it happens. Both checks are in the danger zone at the bottom of your Profile.

First you type your own email address. This stops you closing the account by accident.

Then Prompter confirms it is really you:

• If you have a password, you enter it.
• If you sign in by email link, there is no password to enter, so Prompter sends one more link instead. Open it, and you come straight back to the danger zone to finish. Somebody who finds your laptop still signed in would also need your inbox.

Deleting a whole organisation asks in the same two ways. That one gives you a 30-day recovery window afterwards. Closing your own account does not.

Back to contents

When a sign-in link doesn't work

Each sign-in link works once, expires after a short while, and has to be opened in the same browser that asked for it. If you request the link on your laptop and open it on your phone, it won't work.

If a link fails, the sign-in page tells you which of those happened. Whatever the reason, the fix is the same: ask for a new link and open it in the browser you're sitting at. Some things can use a link up before you get to it: a double-click on the button in your email, or a mail app that opens links in the background to preview them. If a link seems dead on arrival, request another.

If you were already signed in as someone else, Prompter stops and asks. You'll see a page naming the account the browser is signed in as. You choose: keep going as that account, or sign out and sign in as the other one. This matters most on a shared computer, or when you set up a second account. It stops you starting work in the wrong organisation without noticing.

If you were confirming a new account's email address, confirming can succeed even when the sign-in part fails. So your address may be verified already. Sign out, then sign in as that account to check. Don't sign up again.

Back to contents