Box Office — ticketing
Sell the tickets, keep the face value.
Ticketing that belongs to the production it is selling. You sell from your own website, the money settles into your own account, and every sale posts straight to your budget.
Box Office is part of the free base product. No monthly fee to sell tickets.
The money question, answered first.
Every ticketing platform buries this. Here it is in three lines.
You are paid directly
Your company connects its own Stripe account and is the merchant of record. Ticket money settles to you as you sell, your name is on the buyer’s bank statement, and Prompter never holds your takings.
The buyer pays the fee, not you
A service fee — 4% free, 2.5% on Produce+ — and a booking fee for card processing, both itemised at checkout before anyone pays. Your organisation receives the full face value of every ticket.
A comp is always free
No fee on a seat you give away. Some platforms still charge one; Prompter never will, and that is a promise rather than a current setting.
Tax on the tickets you sell is your company’s own business — you are the seller, so Prompter takes no position on it and cannot advise on it. What we charge you is a separate matter, and New Zealand companies get a monthly tax invoice for our fee.
How a run sells
From connecting Stripe to counting them in.
The same show you cast and scheduled in Produce, now on sale from the site Presence built.
Connect your own account
Switch Box Office on and connect Stripe. It is your company’s account, not a sub-account of ours, and you keep full access to it.
That one decision is what makes everything below true: you are the seller, so you are paid directly and your own name is on the buyer’s statement.
Set the house
Add your performances with their dates, venues and capacities, then your ticket types — general, concession, comp. Lay out the hall as a seat map if you sell reserved seating.
Your conditions of entry — latecomers, refunds, photography — are your own words, offered as suggestions you edit rather than terms we write for you.
Sell from your own website
The Buy Tickets button appears on your Presence site and on the show’s own public page. Buyers pay by card, and by whichever wallets you allow in your own Stripe settings.
Comps go out from the same screen and never touch a card at all.
The buyer gets more than a confirmation
A receipt naming your company as the seller, your tax registration if you have one, a booking reference, QR tickets as a PDF, and an Add to calendar button. The link never expires, so somebody who has lost their tickets can find them without ringing you.
The calendar entry deliberately has no accept or decline buttons — a reply would go somewhere nobody reads it, and the person would believe they had told you they were coming.
It lands in your budget on its own
Ticket income and fees post themselves to the production budget as actuals. Nobody exports a spreadsheet, and nobody reconciles one at midnight.
This is the whole reason to sell tickets here rather than somewhere cheaper: the ticketing is part of the production, not a separate world that has to be reconciled with it.
What is in it
Everything a run needs, on the free tier.
Reserved seating, the door scanner and comps are not paid extras. The only thing your tier changes is the percentage your buyer pays.
Paid directly, always
Your company is the merchant of record. Sales settle into your own Stripe account as they happen, and Prompter never holds your money at any point.
Comps are always free
No fee on a seat you give away, on any tier, ever. They still take a seat against capacity, because the seat really is gone.
Reserved seating
Draw your hall once and let buyers pick their own seats — on the free tier as well as Produce+.
QR tickets and a receipt
A PDF with a QR code per ticket, a booking reference, your company named as the seller, and a link that never expires so buyers can re-download.
Door scanner
Share a link and your ushers scan with their own phones — no account, no login, no app. Green for checked in, amber for already scanned or the wrong night, red for not valid.
Refunds that cost you nothing
Refund the order in Prompter and the buyer gets the ticket price back while the fees stay where they are. Your company returns exactly what it received.
Chargebacks handled
If a buyer’s bank reverses a payment the tickets stop working at the door and their seats are held, not resold. Win the dispute and the same seats come straight back.
Sales close at curtain up
Each night stops selling as it starts, and the rest of the run keeps going. An old link says the show is no longer on sale rather than showing a broken page.
Straight into the budget
Every sale and every fee posts to your production budget as an actual, so the treasurer’s figure is the figure that was sold.
Why here and not elsewhere
The end of double entry.
A standalone ticketing site knows nothing about your show. It does not know the season dates, it does not know the venue, it does not know your budget exists — so somebody exports a report every week and types the numbers in again.
Box Office is selling the production Prompter is already running. The performances are the ones you scheduled, the buy button is on the website you already have, and the income is in the budget before you have thought to look.
Questions.
Who actually receives the ticket money?
You do, directly. Your company connects its own Stripe account and is the merchant of record, so your name is what appears on the buyer’s bank statement and the money settles to you as you sell. Prompter never holds your takings and never pays them out to you, because they were never ours.
What are the fees, and who pays them?
The ticket buyer pays them, not your company. On top of the ticket price they pay a service fee — 4% on the free tier, 2.5% on Produce+ — and a booking fee covering card processing. Both are separate lines at checkout, before they pay. Your organisation receives the full face value of every ticket it sells.
Do you charge us for comps?
No, and we never will. A comp carries no fee at all. Giving a seat away already costs you the revenue; charging you a percentage of nothing on top of that would be indefensible. Comps do take a seat against the performance capacity, because the seat is genuinely gone.
What happens if we have to refund somebody?
Refund from inside Prompter, on the order, and it costs your company nothing — the buyer gets the ticket price back and the fees are not returned, which they are told at checkout before they pay. Refund the same order from your Stripe dashboard instead and Stripe pre-fills the full amount including fees, which comes out of your own pocket. Refund in Prompter.
When do online sales stop?
At curtain up — the start time printed on the ticket. There is no setting and it is the same for every company and every night, so a five-night run keeps selling the remaining four as each one begins. Door sales are unaffected; this is only about buying online.
How do people get in on the night?
Every ticket carries its own QR code, as a PDF and on the buyer’s own ticket page. Your front of house team scans them with their phone cameras from a link you share — no Prompter account and no login needed. A ticket for the wrong night is flagged rather than admitted, and there is a box to type the short code by hand if a camera will not read it.
The rest of the product
It works because the other two are right here.
Produce
People, rehearsals, budget, the show, meetings, and a four-phase timeline — the whole production, organised, instead of scattered across spreadsheets and group chats.
About ProducePresence
A public website for your company that builds itself from your production data — auditions, shows, and news go live automatically as your season moves.
About PresenceStart with your next show.
Produce, Presence and Box Office are one product, and the whole of it is free for as long as you like. You do not need a card to start.